Transforming Conflict into Creativity
What if conflict were a good thing?
Often conflict is viewed negatively, a red flag indicating that moving forward and getting agreement will be a long and tortuous process or at a cold standstill. In reality, conflict is a natural occurrence that can precede growth and positive change in a system.
The first step to accessing the vein of gold in difficult conversations is to change your viewpoint – “We’re in conflict – something good is on the other side!”
At the end of this course, you will be able to
- Address conflict in a non-threatening and non-defensive manner.
- Find a gem in conflict to improve working relationships and create deeper understanding.
- Prepare for conflict in advance, before you get hooked in emotionally.
What you will learn
- What the four most damaging stances can be when conflict arises and how to avoid these.
- How conflict can surface important values (on both sides), aid in creating alignment around a common goal, or indicate that it’s time to step out of the usual roles you’ve been playing.
- How to become curious in the face of conflict, instead of defensive, aggressive, or shut-down.
- The impact of edge behaviors on dealing with conflict.
Who would benefit
- Any individual who finds themselves uncomfortable when dealing with emotionally charged situations.
- Members of intact work groups who have responsibility for maximizing results.
- Cross-functional task team members who must quickly deliver quality projects on time.
- Newly forming or siloed team members that must collaborate despite competing priorities.
- Experiential exercises.
- Dialogue related to relevant work experiences.
- High-impact followed by sustained support back “in the field”.
- Synergistically delivered.
A one day workshop.
Minimum class size is 12, maximum is 24.